Customer Engagement and The Customer Experience

Affinity Healthcare

There are numerous references available for what Customer Engagement is and why it is important. Most of it refers to and is centered on building brand loyalty and customer retention. Ensuring the customer continues to purchase your services over others and promotes your product over other available options. Successful engagement involves understanding the needs of […]

2022 Mental Health Spending & The Healthcare Cost Curve

Affinity Healthcare

The last three years have been a time of evolving challenges across the healthcare community. The strains put on the American healthcare system from the COVID-19 pandemic, labor market disruptions, and, more recently, the accelerating levels of inflation facing the economy are starting to drive significant paradigm shifts across the healthcare business in the United […]