Harris Affinity
PLEASE READ THIS NOTICE CAREFULLY TO UNDERSTAND HOW WE TREAT YOUR PERSONAL INFORMATION AND WHAT CHOICES AND RIGHTS YOU HAVE. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS NOTICE, YOU SHOULD NOT ACCESS OR USE OUR WEBSITE.
THE WEBSITE IS INTENDED FOR USERS LOCATED IN THE UNITED STATES AND CANADA, AND IT IS NOT INTENDED FOR USERS LOCATED IN OTHER COUNTRIES, INCLUDING THE EUROPEAN UNION AND THE EUROPEAN ECONOMIC AREA.
1. Privacy Commitment
Picis Clinical Solutions, Inc. and QuadraMed Affinity Corporation (hereinafter referred to as “Harris Affinity”, “we”, “us”, “our”) is committed to protecting the privacy and security of your Personal Information. We also believe in transparency, and this Privacy Notice (the “Notice”) explains how we treat your Personal Information. Please read this Notice carefully to learn more about how we process Personal Information and what rights you may have under applicable law. This Notice outlines how we collect, use, share, protect, and otherwise manage your Personal Information when you:
• Visit our website https://www.harrisaffinity.com/ (the “Website”);
• Engage us for our services;
• Communicate with us; and/or
• Apply for a job with us.
Stay Updated
Since our business activities may change and the privacy regulatory landscape may evolve, so might this Notice. Please review this Notice from time to time. We will indicate at the top of the Notice when it is effective from and, if the changes are significant, we will provide more prominent notice.
When does this Notice Apply?
This Notice describes our practices for the Personal Information for which we are responsible under applicable law. There are instances where we process information on behalf of a customer as part of the services or where a customer uses our platform to process Personal Information. For information about a customer’s data practices, please contact the customer directly. We are not responsible for our customers’ privacy or security practices.
Third Party Sites and Links
Our Website may contain links to other third-party sites. When you click on one of these links, you are visiting a website operated by someone other than us, and the operator of that website may have different privacy notices. We are not responsible for the individual privacy practices of those third parties. We encourage you to investigate the privacy notices of these third-party operators.
We collect the following types of Personal Information for the purposes listed below. You may choose not to provide us with any Personal Information, but you will not be able to access portions of the Website that require Personal Information, and we may not be able to provide certain services.
“Personal Information” in this Notice is information related to you which could reasonably be used to identify you. It generally does not include business contact information or anonymous/aggregated information which does not identify you.
|
Category |
Description and Purpose |
|
Contact Information |
When you contact us via our Website, request a demo, or access content such as webinars, case studies, or white papers, we collect your name, company name, work email address, and phone number. We use this information to respond to your inquiries, provide customer support, deliver requested content, maintain communication records, and ensure the privacy and security of our Website, products, and services. |
|
Account Information |
When you register or purchase services, we collect your contact details, company website, and service history to manage your account, support your use of our services, maintain system integrity, and keep records of our interactions. |
|
Payment Information |
We may collect payment-related information, including credit card or other payment details, billing address, and contact information, to securely process and verify transactions for our services. This information is also used to maintain accurate records of account and ensure proper billing management. |
|
Customer Support |
When users and/or customers contact us for help, we collect inquiry details and communication history to resolve issues, provide technical assistance, and improve service quality. Support interactions may occur via email, phone, or web forms. |
|
Website Interaction and Technical Data Collection |
When you visit our Website, we automatically collect technical data from your browser and device, including your IP address, location, browser type, access time, and pages visited. We also use cookies and similar technologies (e.g., pixel tags, web beacons, Flash cookies) to operate and safeguard the Website, deliver requested features, personalize your experience, monitor system performance, detect technical issues, and analyze usage patterns. These tools may include third-party services such as Google Tag Manager, HubSpot, and LinkedIn Analytics. See Section 3.1 for more information on cookies and your choices. |
|
Marketing |
We collect Contact Information and behavioural data (e.g., page visits, downloads) to send promotional communications, offer relevant content, and track engagement. Marketing activities may include email campaigns, webinars, and targeted advertising through platforms like HubSpot and LinkedIn. |
|
Analytics |
We use tools like Google Analytics and LinkedIn Analytics to understand user behaviour, measure Website performance, and improve user experience. This includes tracking page views, click paths, and conversion metrics. |
|
Job Applicant Information |
We collect job applicant information, including name, contact details, education history, qualifications, background check results, resume content, and other employment-related data, for the purpose of evaluating candidates and facilitating potential employment opportunities. This information enables Us to assess suitability for roles, verify credentials, and communicate with applicants throughout the hiring process. |
|
Legal Information |
We may collect legal and risk-related information such as fraud alerts, declined payment transactions, suspected misuse of services, and any complaints, claims, or incidents reported by users. This information is processed to help protect our clients, staff, and systems from fraudulent or unlawful activity, to manage potential risks, to comply with legal obligations, and to defend the organization in the event of disputes or regulatory inquiries. |
|
Data Enrichment and Third-Party Augmentation |
To improve the accuracy and relevance of our services, we may enhance your profile by incorporating additional data from trusted third-party sources or internal analytics. This may include demographic insights, behavioural indicators, or other inferred data not directly provided by you. Enriched data refers to any new information associated with your profile that originates from external datasets or internal processing. When enrichment occurs, we will notify you via appropriate channels (e.g. email, account alerts, or updates to this Privacy Notice). |
Consent Requirements and Practices
We collect and process your Personal Information based on your consent, where required by law. This includes express consent (e.g. ticking a box to receive marketing emails), implied consent (e.g. submitting a form to request a demo), or informed consent (e.g. accepting cookies after being presented with clear information). We explain the purpose of data collection at the point of interaction and provide options to manage your preferences. You may withdraw your consent at any time by using the tools provided (such as unsubscribe links or browser settings) or by contacting us directly.
Where our customers use our platform to collect and process Personal Information, they are responsible for managing consent with individuals.
We collect your information through methods such as:
a) Information You Provide to Us
You may voluntarily provide us with Personal Information, such as your name, e-mail address, and company name, when you become a customer or engage us on our Website.
b) From Third Parties
We may collect your Personal Information from third parties, such as service providers. We use Google Tag Manager, HubSpot, and LinkedIn Analytics to help us process Personal Information, provide services to you and provide a better user experience.
c) Information We Automatically Collect
When you visit our Site, we may receive information about your visit, use, or interactions. We collect this information through “cookies” and similar technologies. See Cookies Section for more information.
3.1 Cookies and Similar Technologies
What Are Cookies?
A “cookie” is a small data file that a website stores on your device to recognize your browser or store information. Cookies may be “session” cookies (which expire when you close your browser) or “persistent” cookies (which remain on your device until deleted or expired). Most browsers accept cookies automatically, but you can adjust your settings to refuse some or all cookies. See the “Your Choices” section for more information on managing cookie preferences.
Types of Cookies We May Use:
We may use the following types of cookies and similar technologies on our Website:
a) Strictly Necessary Cookies
These cookies are essential for the operation of our Website and cannot be disabled. They enable core functionality such as page navigation and access to secure areas.
b) Functional Cookies
These cookies remember your preferences and choices (e.g., login credentials or language settings) to enhance your experience. Disabling them may reduce functionality.
c) Performance and Analytics Cookies
These cookies collect aggregated, anonymous data about how visitors use our Website (e.g., pages visited, links clicked) to help us improve performance and usability.
d) Flash Cookies
Some features may use local shared objects (Flash cookies) to store information about your preferences and navigation. These are not managed through standard browser settings.
e) Web Beacons and Pixels
Our Website and emails may include small graphic files (e.g., pixel tags, clear gifs) that help us understand user engagement, such as whether an email was opened or a page was viewed.
Third-Party Technologies We Use
a) Google Tag Manager
Used to manage Website tags. It does not collect Personal Information directly but may trigger other tags that do. For more, see Google’s Privacy Notice.
b) HubSpot
Tracks visitor behavior and engagement to deliver customized content and marketing. For more, see HubSpot’s Privacy Notice.
c) LinkedIn Analytics
Enables conversion tracking and audience insights for LinkedIn ad campaigns. For more, see LinkedIn’s Privacy Notice.
Other Third-Party Cookies
Some third parties may use cookies or similar technologies to collect information about your online activity across websites. We do not control these technologies. Please refer to their privacy policies for more information.
When we are acting as the data controller or where permitted by applicable law, we may share your Personal Information in the following contexts.
|
Category |
Disclosure Contexts |
|
Corporate Affiliates |
If another company acquires Harris Affinity, we will share your Personal Information with that company. |
|
Acquisitions and Similar Transactions |
We may ask if you would like us to share your Personal Information with other unaffiliated third parties who are not described elsewhere in this Notice. We will only disclose your Personal Information in this context with your consent. |
|
Disclosures with Your Consent |
We may disclose your Personal Information in response to subpoenas, warrants, court orders or other legal processes, or to comply with relevant laws. We may also share your Personal Information in order to establish or exercise our legal rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, or the safety of a person or property. |
|
Legal Obligations and Rights |
Some areas of our Website provide the opportunity to post comments or reviews in a public forum (e.g., blog). If you decide to submit your Personal Information in these areas, you do so at your own risk and acknowledge that the information will be publicly available. |
|
Service Providers |
Harris Affinity may share your Personal Information with our service providers. Among other things, service providers may help us to administer the Website, and assist us with processing for legitimate purposes permitted by law. |
|
Shared Services and Intercompany Data Handling |
Harris Affinity operates within a broader corporate structure that includes affiliated entities such as Picis Clinical Solutions, Inc. and QuadraMed Affinity Corporation. To deliver services efficiently and securely, authorized personnel across these entities may access or process Personal Information for operational functions including IT infrastructure, customer support, finance, legal, and compliance. All intercompany data handling is governed by internal agreements and policies that ensure consistent data protection standards, confidentiality, and compliance with applicable privacy laws. Where data is transferred between entities, safeguards such as access controls, encryption, and contractual obligations are implemented to protect Personal Information across the corporate group. |
We may process, store, and transfer your Personal Information outside of the jurisdiction you reside in. For example, our service providers may be located outside of Quebec, or Canada, and your Personal Information may be subject to the laws of the jurisdiction in which it is stored, which may or may not be as comprehensive as the laws of the jurisdiction in which you reside. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of the area of jurisdiction may be able to obtain access to your Personal Information through the applicable laws.
By submitting your Personal Information or engaging with our services, you consent to this transfer, storage, or processing.
We will keep your information for as long as is necessary to fulfill the purposes for which it was collected, to comply with our business requirements and legal obligations, to resolve disputes, to protect our assets, to operate our business, and to enforce our agreements.
We may delete your information if we believe it is incomplete, inaccurate, or that our continued storage of it is contrary to our objectives or legal obligations. When we delete data, it will be removed from our active servers and databases, but it may remain in our archives when it is not practical or possible to delete it.
We may retain and use anonymous, de-identified, or aggregated information for as long as is permitted under applicable law.
We created mechanisms to provide you with the following control over your information:
a) Tracking Technologies and Advertising
Most browsers accept cookies automatically; however, these settings can be configured not to accept them. You may refuse the use of cookies by selecting the appropriate settings on your browser. Please note that if you do this, you might not be able to use the full functionality of our Website and/or services such as personalized content, access to gated resources, or performance tracking. You can modify these settings at any time.
The links below provide additional information about how to disable cookies or manage the cookie settings:
Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09
For more information about how to modify your browser settings to block or filter cookies, visit http://www.aboutcookies.org/. You may learn more about internet advertising practices and related consumer resources at https://youradchoices.com/control, https://thenai.org/about-online-advertising/faq, and http://www.networkadvertising.org/choices
b) Marketing Communications
We fully comply with the requirements of Canada’s Anti-Spam Legislation (CASL). A Commercial Electronic Message (CEM) is any message that promotes a product, service, or business. Communication relating to new features or updates of our services is not considered a CEM under CASL.
If you have opted in to receive certain marketing emails from us but no longer wish to have your contact information used by us to promote our own or third parties’ products or services, you can opt out of these communications by sending us an email to unsubscribe using the following email: info@harrisaffinity.com.
Once you have sent an unsubscribe request, please allow for 10 (ten) days for the request to be processed. Please note that registered users cannot opt out of receiving transactional e-mails related to their account.
c) Advertising and Analytics
We use third-party services like Google Analytics to understand how people use our Website and to show you ads that match your interests. These services help us measure how learners interact with our ads. The data we collect is aggregated and doesn’t identify you personally. When we show you tailored ads, we may use tools like cookies or match your contact info (like email or phone number) with data from those platforms. These third parties may also use their tracking technologies on our Website and others to deliver targeted ads.
To opt out of tailored advertising, please visit the Digital Advertising Alliance of Canada Opt-Out Tool at https://youradchoices.ca/en/tools for information on how you can opt out of behavioral tracking on this Website and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking.
Please use the “Contact Us” details at the end of this Notice to exercise your rights and choices under this Notice.
We take steps to protect your Personal Information using physical, technical, and organizational safeguards. Only staff and third parties who need the information to do their jobs can access it. However, no method of sending data over the internet is completely secure. We recommend using strong, unique passwords and keeping them private. Sharing your information online is at your own risk, and we cannot guarantee that our security measures will always prevent unauthorized access. We are not responsible for circumvention of any privacy settings or security measures contained on our Site.
You may have certain rights with respect to the processing of your Personal Information depending on the jurisdiction within which you reside and our relationship with you. This section of the Notice describes those rights and how you may exercise them should you choose to do so. If your relationship is with one of our customers, you must contact that entity to manage your rights and/or requests.
When we receive a written request from you to access or correct your Personal Information, we may ask you for further information to verify your identity. There may be exceptions to your right to access or correct your Personal Information prescribed by law. We will respond to your request for access or correction within a reasonable timeline, in accordance with applicable laws.
Keep in mind that withdrawing your consent might mean we can’t provide you with certain services. If that’s the case, we’ll explain what the impact will be so you can make an informed decision.
Our Site, products, and services are not directed to children under the age of 16, nor is information knowingly collected from children under the age of 16. No one under the age of 16 may access, browse, or use the Website or provide any information to us. If we learn that we have collected or received Personal Information from a child under the age of 16 without a parent’s or legal guardian’s consent, we will take steps to stop collecting that information and delete it. If you believe we have received any information from a child under the age of 16, please contact us using the “Contact Us” details provided below.
For more information about COPPA, please visit the Federal Trade Commission’s website at: https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/childrens-online-privacy-protection-rule.
If you have any questions or concerns, wish to exercise your rights, or want to submit a complaint, please contact us using the information below, and we will do our best to assist you.
In Writing: Harris Affinity
2429 Military Rd., Suite 300
Niagara Falls, NY 14304
By Email: info@harrisaffinity.com
USA | (866) 569-3375
International | +1 (866) 964-8196
If you have concerns about how we handle your Personal Information, we encourage you to contact us first so we can try to resolve the issue. If you are not satisfied with our response, you may have the right to lodge a complaint with the appropriate privacy authority in your jurisdiction:
For Canadian residents:
Office of the Privacy Commissioner of Canada
30 Victoria Street, Gatineau, Quebec K1A 1H3
Toll-free: 1-800-282-1376
www.priv.gc.ca
For U.S. residents:
You may contact your state’s Attorney General or the Federal Trade Commission (FTC) for guidance or to file a complaint.
Federal Trade Commission
600 Pennsylvania Avenue, NW, Washington, DC 20580
Toll-free: 1-877-FTC-HELP (1-877-382-4357)
www.ftc.gov
